Refund Policy
This page explains the current handling principles for credit purchases, digital report access, and exceptional payment issues.
Last updated:
Before purchasing
Please confirm the credit package, price, intended use, and account before payment. Credits are used for report modules and do not represent cash value.
When to contact us
- A payment succeeded but credits did not arrive.
- The same order was charged more than once.
- A technical error prevented the purchased access from working.
- You need to report an account or payment-security issue.
How requests are reviewed
Contact us with the order number, account email, time, and a concise description. We will verify the payment and usage status before proposing a correction or refund where appropriate.