Refund Policy
How refunds work for credit purchases. This page matches Section 7 of our Terms of Service.
Last updated:
Current status
Online purchase of credit packs is not open yet (coming soon), and the Service currently charges nothing, so there are no paid orders to refund. The rules below will apply to purchased credits once purchase opens.
Overview
Credits are one-time digital purchases. They arrive as soon as payment is confirmed, and nothing renews or charges automatically. Because digital content is delivered immediately, consumed credits are generally non-refundable, with the exceptions below.
Refundable cases
- Unused credits within 7 days of purchase: if the credits from a purchase have not been used within 7 days, you may request a full refund.
- Duplicate charges: duplicate charges caused by a billing error are refunded in full.
- Service failure: if credits were deducted but a report could not be unlocked or accessed because of our error, we return the credits or the payment.
- Statutory rights (EU/UK/Australia): first-time purchasers keep their 14-day right of withdrawal, which ends on first use.
Not refundable
- Credits already used to unlock reports or ask follow-up questions (except as above).
- Credits granted for email verification or promotions.
- Accounts closed for breaching the Terms of Service or Acceptable Use Policy.
How to request a refund
Email qq184322331@gmail.com with your account email, transaction ID (order number), and a short reason. We confirm within 2 business days and return eligible refunds to the original payment method through Waffo Pancake within 5–10 business days; the matching credits are removed. Never send your password, verification codes, or full card number.
If you believe a charge is wrong, please contact qq184322331@gmail.com before disputing it with your bank.